Air-Weigh, a leader in the manufacture and distribution of on-board scale systems nationwide, has an immediate opening for an effective technician. This position merges technical aptitude with a hint of mechanical, electrical and computer knowledge.

Reports to: Quality Manager
Summary: Customer Service, Manufacturing, Technology, Mechanical
Hours: 8 hours per day, Monday thru Friday; additional hours as necessary

*Hours may temporarily vary due to current COVID-19 regulations

  • Travel required; travel allowance provided.

Educational Requirements: High School education or GED

 

Minimum qualifications & experience: 

  • Ability to use a PC effectively to accomplish work
    • Experience verbally troubleshooting electronic systems
    • Strong verbal and written communication
    • Experience/Ability to work independently and communicate effectively
    • Experience/Ability to resolve product problems quickly and effectively

 

Preferred qualifications & experience:

  • Experience working with truck wiring and vehicle electronics.
    • Experience developing installation and troubleshooting manuals.
    • Experience working with Microsoft Word, Excel, Outlook, & PowerPoint.
    • Experience diagnosing and resolving electrical issues.
    • Experience welding.
    • Experience working in a shop.
    • Experience working with android and apple mobile phones/tablets.
    • Experience providing training to clients on installation and use of products.
    • Experience working with or troubleshooting state of the art telematics.
    • Experience troubleshooting or working with scales used in the trucking industry.

 

Primary job duties:

  • Provide telephone, on-site & on-line support for all product lines
  • Provide customer training & on-site installation of all product lines
  • Track product and customer problems
  • Handle warranty replacement, RMA system and limited parts sales
  • Efficiently use electronic diagnostic tools and aides
  • Works within company guidelines, policies, and procedures
  • Analyze field problems and provide feedback to Quality/Engineering on product issues and failures
  • Perform alpha test for new products and new product features
  • Navigates the BOS Portal (standards and procedures library)
  • Navigates the BOS documentation (standards and procedures)
  • Assist Engineering and product management in developing and maintaining Product Application Notes/technical content and product bulletins
  • Provide field environmental data to Engineering for test purposes
  • Applies attention to detail
  • Is mindful of aesthetics.
  • Stays current on product knowledge and performs required professional development.

 

Secondary duties:

  • Maintain Operation, Installation and Troubleshooting Manuals with assistance from Marketing
  • Assist Engineering in developing and maintaining Product Application Notes

 

At Air-Weigh we foster a culture of inclusion, support and camaraderie. We put an emphasis on work-life balance and like to include company events and team building as part of our daily environment. We are a smaller company with big ambitions. We offer a rich benefits package including health/vision/dental/life insurances, short & long term disability, paid holidays, paid time off, 401(k) with company match and stock options.

 

If you would like the opportunity to become a member of our talented team, email your cover letter, resume, and salary requirements to [email protected] and include the words Customer Support Technician in the subject line.